Contact the practice
Opening Times
| Monday | 8:00am to 7:00pm |
| Tuesday | 8:00am to 7:00pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Help Us To Help You: Use Your NHS Services Responsibly
If you cannot contact us, or when your GP practice is closed:
Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
- Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
- If you are unwell and need medical help: visit NHS 111 online or call 111
- For expert advice and medicines: visit your local pharmacy
- Mental health emergency: visit NHS 111 online
What NHS 111 cannot do:
- Issue fit notes. You need to contact your GP for these
- Make or cancel appointments for you in other parts of the NHS
Other ways to contact NHS 111:
- If you need help in other languages, call 111 and ask for an interpreter
- Or For BSL use signvideo.co.uk/nhs111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Physical accessibility
The surgery has limited access for disabled patients, as it is a converted end of terrace property
All the patient areas on the ground floor, including the waiting room, the consulting rooms and the toilets, have wheelchair access. If your doctor of choice is based on the first floor please inform the Receptionist at the time of booking your appointment, so that arrangements can be made for you to be seen on the ground floor.
If you have difficulties opening the doors at the entrance to the surgery there is a bell to the left of the surgery door which you can use to get the attention of a receptionist, who will then come to assist you.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the surgery and ask to speak with the practice manager, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or download a leaflet by clicking on the link – Complaints Information Leaflet
