Appointments
Routine appointments
Appointments may be booked:
- in person
- by telephone
- by using online services such as the NHS App.
All routine appointments can be made up to one month in advance, which will enable us to offer you an appointment at a time more suitable to your requirements. You can also book an appointment with a GP of choice but sometimes wait times may be longer than usual.
Telephone/Video Appointments
If you are unable to attend the surgery and need medical advice, please contact the surgery to schedule a telephone/video consultation with a Doctor. These can also be booked online using any of the apps above, subject to slots available. It would be helpful where an examination may be required that you consider a face to face appointment.
Face-to-Face Appointments
For GP appointments, we regret that we are only able to offer telephone/video appointment option online for practical reasons to avoid any confusion. However you can easily convert your telephone/video appointment to a face-to-face appointment by arriving at least 5 minutes before your appointment and asking the Reception Team to convert this or you can call ahead. You can usually book a face-to face appointment by telephone on 02086934704.
All our nurse and advanced nurse practitioner appointments are usually face-to face.
We will use the information you give us to choose the most suitable clinician to help you.
Interpreters
Please note that we have access to telephone interpreting services and would be happy to arrange these for registration and for your appointments. Please make your needs clear to the receptionist at the time of booking the appointment for this to be arranged in advance. You may be required to book two appointment slots.
Chaperone
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. A chaperone may be a family member or friend. Alternatively you may prefer a formal chaperone in which case a trained member of staff can be present. We ask you to make a chaperone request when booking your appointment so that arrangements can be made and your consultation is not delayed. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Urgent Appointments
If your need is clinically urgent, you can contact us by telephone on 02086934704 and we will strive to contact you and assess your needs on the same day or signpost you to another appropriate service. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
Children under 5 and patients with urgent problems will usually be triaged on the same day or where practicable may usually be seen on the same day if this is considered clinically necessary by a GP.
If you are not sure what to do, you can also contact NHS 111 by calling the Free NHS 111 line for advise or NHS 111 online:
The following is a simple guide to help identify some emergencies:
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible so that it can be offered to someone who needs it.
A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment, so please use the NHS responsibly
To help you we have made the cancellation process easier, you may reply to the appointment reminder sms with the word ‘CANCEL’ and your appointment will be automatically cancelled.
You can also use our online form below.
Extended Access
We provided extended access on Monday and Tuesday when we are open until 7pm
We also facilitate extended access through the Extended Primary Care Service, for details: CLICK HERE
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am where this is possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a health visitor if you have recently had a baby.
