Appointments
Routine appointments
Appointments may be booked:
- in person
- by telephone
- by using online services such as the NHS App.
Routine appointments can be made up to one month in advance, which will enable us to offer you an appointment at a time more suitable to your requirements.
Telephone/Video Consultations
If you are unable to attend the surgery and need medical advice, please contact the surgery to schedule a telephone/video consultation with a Doctor. These can also be booked using any of the apps above, subject to slots available.
Interpreters
Please note that we have access to telephone interpreting services and would be happy to arrange these for registration and for your appointments. Please make your needs clear to the receptionist at the time of booking the appointment for this to be arranged in advance. You may be required to book two appointment slots.
Chaperone
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. A chaperone may be a family member or friend. Alternatively you may prefer a formal chaperone in which case a trained member of staff can be present. We ask you to make a chaperone request when booking your appointment so that arrangements can be made and your consultation is not delayed. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Urgent Appointments
If your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
Children under 5 and patients with urgent problems will usually be triaged on the same day or where practicable may usually be seen on the same day if this is considered clinically necessary by a GP.
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible so that it can be offered to someone who needs it.
To help you we have made the cancellation process easier, you may reply to the appointment reminder sms with the word ‘CANCEL’ and your appointment will be automatically cancelled.
You can also use our online form below.
Extended Access
We provided extended access on Monday and Tuesday when we are open until 7pm
We also facilitate extended access through the Extended Primary Care Service, for details: CLICK HERE
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am where this is possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
